Warranty & FAQs

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Add an EXTENDED 18 MONTHS to your warranty:
Email: support@dukabel.com
Email Content: “18 months warranty” + your order ID#
Eg: 18 months warranty + 000-0000000-0000000

We will check your order information and register for you, and We also offer some free/discount new products for our VIP members.


45-Day Money-Back Guarantee for Any Reason    

You may return your undamaged product and packaging within 45 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

 

12-Month Warranty for Quality-Related Issues    
Product purchased on Amazon US:
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Please note: Any provided shipping labels must be used within 20 days of purchase.

Product purchased on Amazon Europe:

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

Unauthorized reselling of DuKabel products is strictly prohibited.

 

FAQs:

1. What isn’t covered by the warranty?
●  Improperly operated devices
●  Lost or stolen products
●  Purchases made over 18 months ago (unless otherwise stated)
●  Non quality-related issues (after 45 days of purchase)
●  Free products

2. When does the warranty begin?
It begins the day you place your order.

3. How do I claim the warranty?
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@DuKabel.com.

4. What is a valid proof of purchase?
An Amazon order number for a purchase made through Amazon.

5. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.